Spark Your Potential
Seamlessly integrated within our Intelligent Communications Platform, Intermedia SPARK AI technology is transforming how businesses work.
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By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, Intermedia SPARK AI technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realise greater mobility, efficiency, productivity, and cost savings.
Ignite what’s possible with Intermedia SPARK AI!
Spark Greater Efficiency & Productivity
Intermedia Unite utilises our Intermedia SPARK AI technology to help supercharge workplace efficiency and productivity through communication enhancements that unlock your team’s true potential.
AI Assistant
Increase productivity using Generative AI to access information more easily and help with daily tasks right within the app.
AUDIO TRANSCRIPTION
Receive automatic transcriptions of voicemail, video, and customer call recordings and send the text to participants when the call or meeting ends.
NOTES & ACTION ITEMS
Identify key topics and actionable items (tasks, decisions, and follow-up actions) during video meetings and send them out to your participants.
VIRTUAL BACKGROUNDS
Reduce distractions with greater visual privacy during meetings, especially in remote environments.
SENTIMENT ANALYSIS
Automatically identify the key information and emotional tone of your customer calls and categorise them as positive, negative, or neutral.
AI AGENT
Let our AI Agent intelligently chat with customers, quickly interpret their needs, and efficiently route them through your support experience.
AI INTERACTION SUMMARY
Fast track call documentation with automated and call summaries for supervisor reviews.
WORKFLOW AUTOMATION
Flag customer interactions based on keywords and automatically assign them to your quality assurance analysts for review.
TRANSCRIPTION REDACTION
Automatically redact sensitive content from call transcriptions to protect customer privacy and facilitate compliance.
Spark Greater Customer Care
Intermedia SPARK AI technology within our Intelligent Contact Centre solution empowers businesses with the intelligent insights they need to deliver exceptional customer experiences at every touchpoint.
MICHAEL SACHS