Capture, Retain, and Retrieve Your Microsoft Teams Communications

Why Add Intermedia Archiving to Microsoft Teams?

The daily business interactions generated from Unite and Microsoft Teams hold significant VALUE, whether enhancing productivity through communication intelligence or protecting your organization by preserving critical messages and recordings.

Automatic Data Capture

Capture and retain Microsoft Teams communications without administrative or user action (after the initial activation).

Find What You Need

Powerful, contextual search to quickly find agent and users conversations when you need them.

ONE Platform

Single store, single pane, all your data; providing a unified view of your unified communications (Unite & Microsoft Teams), Contact Centre and email.

Uncompromising Security

Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorised users.

Capture, Retain, and Retrieve Microsoft Teams Chats and Video Meetings – All in ONE Platform.

POWERFUL CONTEXTUAL SEARCH

Indexes both content and metadata so users can access millions of archived Microsoft Teams and Unite records and refine searches using dozens of properties for results in seconds.

SEAMLESS INTEGRATION

Designed for Contact Centre and deploys in minutes with everything needed to enable compliant retention for Contact Centre communications.

FORMAT AGNOSTIC

Get a holistic view of your customers’ and employees’ communication across all channel modes including chat, voice calls, SMS, video meetings, email and more.

FOUNDATION FOR AI-DRIVEN INTELLIGENCE

Preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organisations.

Protect Your Organisation While Improving Customer Experience

ADDRESS DISPUTES AND COMPLAINTS

Disputes are unavoidable – retain, retrieve and analyse contested calls quickly and efficiently. Customers can rely on recordings as proof of promises made by your company.

ENHANCE PERFORMANCE

Employees and agents are at the front line in terms of effectively representing your products, resolving issues, and answering customers’ questions. Review interactions for quality, feedback and coaching to develop skills, and expertise.

ADHERE TO COMPLIANCE

Preserve communications to comply with industry (PCI-DSS, GDPR, FINRA, SEC, IIROC, etc), state, and local regulations. Regulators can rely on recordings for investigations, audits, or court proceedings.

SATISFY LEGAL OBLIGATIONS

Produce interactions promptly for litigation cases, investigations, and eDiscovery requirements. Better support identification, collection, and production of electronically stored communications.

All your Collaboration and Communication needs in One App