AI-Powered Contact Centre Capabilities Directly Within Microsoft Teams

Two Flexible Ways to Integrate Contact Centre with Microsoft Teams

Intermedia offers two flexible ways to integrate Contact Centre with Microsoft Teams: deploy it alongside Intermedia Unite for a fully embedded experience or implement Contact Centre as a standalone solution. Both options enhance your communication and customer service capabilities while letting you choose the integration that best fits your business needs.

Intermedia’s integration doesn’t use Direct Routing. If Teams is inaccessible, businesses can immediately open a browser window and still access Unite and Contact Centre, so employees stay connected to each other and their customers.

Contact Centre For Teams Advanced

Advanced Communication Features of Contact Centre

SEAMLESS TEAMS INTEGRATION

Fully embedded UC+CC communication platform that works directly within the native Microsoft Teams interface.

ADVANCED VOICE AND MESSAGING

Enterprise-grade phone system with integrated voice and SMS messaging.

FLEXIBLE COMMUNICATION CHANNELS

Supports multiple communication methods to meet diverse business needs.

Achieve Improved Customer Experiences with Either Deployment Option

COST-EFFECTIVE SOLUTION

Eliminates the need for separate communication tools and reduces infrastructure complexity with an all-in-one platform.

IMPROVED CUSTOMER EXPERIENCE

Unified communication platform with advanced routing capabilities delivers increased first contact resolution (FCR).

ENHANCED EMPLOYEE VISIBILITY

Colleagues can see the status of other agents and Supervisors gain comprehensive insights into user activity and call management.

CERTIFIED BY MICROSOFT

Microsoft has inspected and certified that Intermedia’s Contact Centre integration with Microsoft Teams has met their rigorous standard for quality and security.

All your Collaboration and Communication needs in One App

All Plans Backed by Intermedia’s Worry-Free Experience

Easy to Deploy

Scale users as your business grows with our easy-to-use control panel.

Easy to Integrate

Intermedia Contact Centre integration with Teams is Microsoft-certified for quality.

Easy to Use

Single-app experience keeps agents inside Teams for easier user experience.

Easy to Comply

Supports compliance with FINRA, HIPAA, GDPR, and other regulations.

Intermedia makes it easy to go to my established customer base with ageing phone systems and help them understand how flexible, secure, and reliable a cloud-based phone system can be.

Jordan Associates Integrated Systems MICHAEL SACHS
Vice President of Operations, Jordan Associates Integrated Systems

Note: As a partner of Intermedia, you must be located within the United States, Canada, Europe, or United Kingdom in order to resell our UCaaS, CCaaS, or Voice/SIP Trunking services.

Become a UCaaS/CCaaS Solutions Partner